Hvar · Hvoice
Hvoice: automated call tracking
A portal that automates call tracking for contact centers, reducing friction in customer interactions and boosting agent performance.
- Client
- Hvar · Hvoice
- Service
- Development and outsourcing
- Year
- 2024
Overview
Hvoice, a Hvar product, automates call tracking processes in contact centers and adds value across the entire operating cycle.
On the frontend, React and TypeScript delivered an interactive, secure interface. On the backend, Node.js integrated with Google Cloud Platform ensured performance and scalability.
We implemented CI/CD to ship new features faster, with quality and reliability.
Intelligence in the project
Automated call tracking eliminates manual work and generates data to improve customer service. We used AI agents for testing, code review and continuous evolution of the codebase.
What we did
- Automation
- React
- TypeScript
- Node.js
- Google Cloud
- CI/CD
- AI agent–assisted development
Results
- Friction reduction
- 99.9%
- New business generated
- 75%
- Features delivered
- 5+
My experience working with Versátil on the Hvoice portal was outstanding. From the very beginning, the team showed remarkable professionalism, understood our vision and came up with creative solutions. Communication was efficient and deadlines were strictly met.
Wanderly Temoteo LimeiraDirector of Digital Products and Innovation, HvarLet’s talk
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